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  • I forget my password, how to reset it?

    1. On the Login page, click Forgot Your Password?.
    2. When prompted, enter the Email Address that is associated with your account and click Reset My Password
    3. When the email arrives, click the reset password link and enter your New Password when prompted.
    4. Enter it again to confirm and click Reset Password.
    5. When you receive confirmation that the password is updated, you can use the new password to sign in to your account.
    Your new password must be six or more characters in length without spaces.

    if you still experience difficulties, please contact customer care and we are happy to help.


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  • Do you accept insurance?

    Unfortunately, at this time, we do not accept insurance. However, we may still be your best choice for the lowest cost of quality healthcare and medical supplies.

    We do accept FSA card for medical supplies.


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  • What are Wish Lists?

    With our Wish List tool, it's easy to keep track of the products you are interested in buying. As you shop, just click Add to Wish List on any product's page and that item will be added to your Wish List. The Wish List feature is not an interactive gift registry, but it is a great way to hold the items that you want. Start creating your Wish List now.


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  • Will these work with profound hearing lose?

    Yes. They do. They have optional "Sound Boost Kits" that can be used for severe to profound hearing loss. You can find the kits here.


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  • My Mom purchased this hearing aid & she is having trouble talking on the phone. Is there any setting which may need adjusting when talking on the phone?

    Hello, Please follow the instruction below to use your hearing aids for telephone.


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  • I just purchased the rechargeable hearing aids for my 98 year old mother. When I put them in the base to first charge them, they lit up BLUE. However, the instructions say they should be green or red. What does this mean?

    Thank you for shopping with us. We would like to inform you that you receive the upgraded version of rechargeable hearing aid. American Medical Association (AMA) requires that Red Light should only be used for Emergency, that's why we changed the Red Light indicator to Blue Light. Your new rechargeable hearing aid has a Blue Light indicator ON during charging. And a Green Light when fully charged and power ON.
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  • How do I fix the charging connector on ear piece

    Send back to us and we will fix it for you, free of charge!
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  • OOPS! Warranty - Free!

    Free! Already Included In Every Hearing Aid You Purchased.

    Occasionally hearing devices break. If you accidentally break or damage your devices within 12 months of the date of purchase, our OOPS! Coverage Replacement Discount is available. Here’s how it works: You get a 50% discount off your replacement device purchase. That 50% is equal to half the purchase price of your original device. Your damaged hearing devices must be returned with proof of purchase within 12 months of the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. This plan covers damages that are not covered by manufacturer's warranty, such as corrosion, water damage, misuse, or improper installation.

    Contact Us to Make it Right


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  • Are these real hearing aids?

    Yes. All our devices are examined and approved by the FDA. Hearing aids process sounds through different channels and bands. They amplify informative signals while suppressing noise.

    Personal Sound Amplification Products (PSAPs), on the other hand, would simply pick up sounds and amplify everything, including loud background noises.


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  • Will your hearing aids work for me?

    Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss cases, such as high frequency hearing loss due to aging.

    Rechargeable hearing aids have a built-in lithium battery and provide a whole day of reliable hearing with a simple charge. The nature and degree of your hearing loss as well as your lifestyle will factor into your decision. We have hearing aids for all levels and budgets.

    We offer a risk-free in home trial period and money back guarantee to ensure your complete satisfaction. Our customer support team will help you find the best choice and get the most out of your hearing aids.


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  • Which hearing aid will work for me?

    Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss cases, such as high frequency hearing loss due to aging.

    Rechargeable hearing aids have a built-in lithium battery and provide a whole day of reliable hearing with a simple charge. The nature and degree of your hearing loss as well as your lifestyle will factor into your decision. We have hearing aids for all levels and budgets.

    We offer a risk-free in home trial period and money back guarantee to ensure your complete satisfaction. Our customer support team will help you find the best choice and get the most out of your hearing aids.


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  • Do I need a hearing test?

    Nope. No hearing test is needed when you order EarCentric ready-to-wear hearing aids. Studies show 80% of people experience similar hearing loss, so there's no need for a custom fit. Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss such as high frequency hearing losses due to aging. Every hearing aid we sell has 2-4 settings that fit 80% of people! And if it doesn't? We'll give you 100% of your money back!


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  • Should I buy one or a pair of hearing aids?

    A pair! The brain processes signals from both ears for improved clarity and balanced sound. If you have hearing loss in both ears you will be able to hear much better with two hearing aids, and your satisfaction with those hearing aids will be much higher. If you only use one hearing aid, but have hearing loss in both ears, your brain must process two different sound and clarity levels, which makes the sound signal more difficult to understand. This is the main reason we offer you Buy One Ear Get Another Free to improve your quality of life.


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  • I have glasses. Can I still wear hearing aids?

    Yes, our models are compatible with eyeglass frames. Many of our users wear both glasses and hearing aids. Eyeglasses in no way affect the functionality of the hearing aid device.
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  • How common is hearing loss?

    Hearing loss is not an isolated condition, and is, in fact, quite prevalent. In the U.S. alone, there are at least 40 million Americans with hearing loss, ranking it as the third most prevalent chronic health condition in the U.S., the first two being arthritis and cardiovascular disease.

    The two most common causes for hearing loss are the natural aging process (senescence) and continuous exposure to loud sounds.


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  • What's included with your hearing aids?

    With every hearing aid package purchased from us, you will receive:

    • Rechargeable hearing aids equivalent to a pair of $3,000 hearing aids from local clinic
    • Dual charging base
    • Variety pack of ear domes of different sizes
    • Set of batteries or charging base/cable for rechargeable hearing aids
    • All cleaning tools needed
    • A Carring case to protect your hearing aids
    • User manual with online video tutorials
    • A manufacturer warranty for 1 year
    • Complimentary cleaning service and repair checks for the life of the hearing aids
    • Unlimited technical support by phone, online chat and email
    • 100% money back guarantee for risk-free in-home trial

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  • Product Protection Plan (PPP)

    With our Product Production Plan, you are 100% fully covered and protected against all types of damage and faulty workmanship. Product Protection Plans include the cost of repairs for covered product failures with a $0 deductible. If it is not repairable, we will replace it!

    Here's how it works: Starts on the date of hearing aid(s) purchase, we will repair or replace any defective or malfunctioning part or send you brand NEW hearing aid(s) at no charge, shipping is free too!

    • 100% Coverage for ALL accidental damage
    • 100% Coverage for ANY defects or malfunctions
    • FREE Shipping
    • Lifetime tune-up service ($159 value)

    It Happens. Save Hundreds! Contact Us


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  • Why are the prices of your hearing aids so low?

    Think our hearing aids as "Toyota". They provide the features that you may need for your everyday life, at affordable prices. They are not "BMW" with the fancy bells and whistles such as Bluetooth, remote control etc.

    However, our digital hearing aids do use the advanced sound processing technology found in these $3,000 devices, to enhance human voices while suppressing noise in the background. They also have on-device volume control and program switch to give you more freedom to adapt to your individual hearing environments.

    By eliminating the middlemen in traditional hearing aid market, we are able to provide affordable hearing aids and pass the value directly to you, our customer.


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  • Clean, Check, Tune-Up, And Reprogramming Service

    If you feel that your device might be in need of an evaluation, or a good thorough cleaning, or tune-up or Reprogramming, we'll perform that service for you free of charge. You only need to pay for the shipping.

    Lifetime Service


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  • Will I experience an adjustment period with my new hearing aids?

    Yes. A sudden enhancement in hearing coupled with improved clarity can take a period of adjustment, but is well worth it! To adjust completely to wearing hear aids can take from a number of days to even a few months.

    We believe that the only way to truly know if hearing aids are right for you is to try them out where you live, work and socialize. This is why we offer a trial period to ensure you find a perfect pair. If they don't work, simply return for exchange or refund.


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  • Where can I purchase accessories and supplies for my hearing aids?

    To provide maximum comfort and functionality, we recommend replacing ear domes and tubes every 2-3 months to ensure the best fit and most comfort-able experience you can have with your hearing device.

    Get Hearing Aid Accessories

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  • I just purchased the rechargeable hearing aids for my 98 year old mother. When I put them in the base to first charge them, they lit up BLUE. However, the instructions say they should be green or red. What does this mean?

    Thank you for shopping with us. We would like to inform you that you receive the upgraded version of rechargeable hearing aid. American Medical Association (AMA) requires that Red Light should only be used for Emergency, that's why we changed the Red Light indicator to Blue Light. Your new rechargeable hearing aid has a Blue Light indicator ON during charging. And a Green Light when fully charged and power ON.
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  • How do I take care of my hearing aid?

    You can maintain your hearing aids functionality for several years and reduce any possible issues with daily use by carefully handling your hearing aids. Just like any devices, hearing aids have a strong design but can’t endure improper treatment or care.

    Here are some useful tips in maintaining your hearing aids:

    • Keep it clean
      Before touching your hearing aids always make sure that your hands are dry and clean. There is a chance that the very small microphone input will become blocked by dirt if mishandled.
    • Try not to drop it
      Any impacts on hard surfaces may damage the hearing aid. This may happen upon changing batteries or when you’re cleaning it. Take extra caution when putting on or removing your hearing aids.
    • Protect from high temperatures
      Any type of heat is not good for your hearing aid. Avoid exposure to direct sunlight (in a parked car or at home) and do not place it near heaters.
    • Keep away from moisture
      Condensation and moisture can cause damage to your hearing aid. You should avoid using it while bathing, showering, swimming, nor leave it in the bathroom. Also, clean your ears from time to time before using the hearing aids. If you suspect possible moist buildup, we advise that you take out the battery from the compartment before you sleep and leave the compartment open. You can also use a dehumidifier or special drying systems that you can avail from your hearing specialists.
    • Keep out of children and pets reach
      Keep the devices away from children and pets. Aside from the possible danger of losing parts and damaging the hearing aids, hearing aids that are left switched on emits high-pitched sounds when lying around which irritate dogs. Sometimes, it ends up with the pet dogs eating the hearing aids.
    • Don't apply cosmetics while wearing it
      Same with dirt, the small particles from make-up powder or hair spray may block the microphone input and jam the volume controls. Avoid using the hearing aids or remove them before any cosmetics or body care product application.
    • Cleaning agents
      Clean the hearing aids gently with a dry, soft towel, or the cleaning tools included in your kit. Solvents, alcohol, or other cleaning products may cause damage to the device.
    • Proper ear hygiene
      With or without hearing aids, always pay attention to your ear hygien...
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  • Proper care and cleaning of behind-the-ear (BTE) hearing aids

    Clean the removed earpieces daily with the use of a soft, damp cloth or the cleaning tools provided by EarCentric.

    Carefully inspect the earpiece opening while cleaning. There shouldn't be any block because the sound coming in and out of the hearing aid will be distorted or even completely unheard. Thoroughly clean the earpiece at least once in a week.

    Seek professional care if:
    • You experience any pain or discomfort despite of correct earpiece placement
    • Earwax is irremovable from the earpiece opening
    • The earpiece tube is brittle and discolored
    • The hearing aid begins to whistle and the volume can no longer be adjusted
    Important for Behind-the-Ear hearing aids

    Before cleaning the hearing aid, make sure to detach the earpieces from the body. The hearing aid should never get wet! Make sure that the earpieces are dry when reattaching them to the hearing aids. The best way to dry the air from within the tubes is with the use of an air puffer (never blow the air through the ear tubes from your mouth.)


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  • Proper care and cleaning of completely-in-canal (CIC) hearing aids

    Your hearing aid vendor will provide detailed instructions on how you can clean and maintain your hearing aids and can give you recommendations to the EarCentric cleaning kits and accessories.

    Sensitive electronic parts can be damaged by solvents and water. After removing the hearing aids, wipe them off with a dry, soft cloth. (In case your hearing aids gets into contact with solvents or water, wipe them off immediately with a dry, soft cloth.

    Check your hearing aids and ear pieces for any moisture or wax buildup on a daily basis and clean as needed. Use a cleaning brush provided. Cleanse the hearing aids starting from top to bottom to avoid having earwax and other small particles from getting in the hearing aids.

    In case the volume decreases, there may be a block in the earwax filter. Either change the earwax filter or consult with your hearing aid vendor.

    Important for Completely-in-Canal hearing aids

    Since the electronic parts are built-in the earpiece (shell), the hearing aids are more prone to earwax damage, dirt, and moisture.


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  • Moisture, the number 1 enemy of your hearing aids

    Always protect your device from moisture.

    Moisture:
    1. Never wear the device while in the shower, sauna, rain, or swimming.
    2. If the device becomes wet, remove battery and completely dry the device before using again. Do not use hair dryer!
    3. Remove device when applying hairspray, sunscreen, aftershave, or perfume.

    Storage:
    1. Store the device in a cool dry environment with battery door open. Consider a hearing aid humdifier!
    2. When not in use for extended periods of time, remove battery from device to prevent corrosion.

    Other tips:
    1. Handle with care. DO NOT DROP.
    2. Do not expose your device to high temperatures or extended exposure to direct sunlight.
    3. Remove the device when undergoing an X-ray, MRI scan, or other strong magnetic/frequency fields.
    4. Occupancy sensors may generate strong electromagnetic interference producing a rapid, loud chirping/clicking sound in your hearing device.

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  • How do you detach the earpieces from the body? Manual shows an arrow suggesting to twist in a counter clockwise manner.

    It is super easy! check the diagram below:

     


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  • How to install/change hearing aid battery/batteries

    Install hearing aid battery in wrong direction may damage the hearing aid and void your warranty. Please watch the short video and learn how to install/change battery.


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  • I received 2b tubes with my hearing aid. Can I get 1b instead? 2b is too long

    No problem! We will send out 1B (shorter) tubes today.
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  • Which currency are you using on the website?

    Our products are listed in US Dollar
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  • What specific advantages do you offer to customers?

    First off, We offer top quality products at affordable prices. We are able to do this by going against the status quo in the medical supplies industry. Traditionally, manufacturers and sellers inflate the cost to as high as ten times the original value, sometimes more, to cover overhead and miscellaneous costs while still being able to turn up huge profit margins. By cutting out the middlemen, we are able to lessen the cost burden on you by connecting directly with premium manufacturers, making their products available to you at a lower price.

    In addition, we are able to offer customers the following advantages:

    1. Fast delivery
    2. Risk-free money-back in home trial
    3. NO QUESTIONS ASKED return policy
    4. Professional and courteous customer care team
    5. Secure SSL checkout
    6. Top-grade protection for personal data
    7. Top-grade protection against non-refund, non-delivery, and credit card fraud


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  • I want to place an order: How do I go about it?

    At dealZdeal.com, we are committed to making the order process hassle-free, convenient, and fast. Making your order takes only a few minutes, and you can place your order through any of our user-friendly channels: dealZdeal.com, the Online Chat Support Service, or your Customer Service Representative.

    1. Place your order online

    All items available can be accessed and procured online at dealZdeal.com. You can place your order in 3 easy steps:

    1. Go to the page of the product you want to purchase
    2. Click the "Add to Cart" button on the product page
    3. Click the "Checkout" button for easy, quick, and secure payment processing

    No complicated procedures! No Registration Required!

    2. By phone through our Customer Service Representative

    A team of friendly customer service representatives with expert knowledge is always on standby to take your order request. Simply make a call to 1-888-412-2573, and a representative will take be on the other end to take your order details.

    3. Via Online LiveChat

    Our Online Chat Support Service is staffed with courteous and well-informed personnel who will answer your questions and take your order through online chat.


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  • Is it safe to order online?

    Your ordering safety is always our top priority. We ensure a safe and secure transaction through the use of a high-grade 256-bit SLL certificate that encrypts (scrambles) your information. Your credit card information is never stored by us, but is instead passed directly to our payment processor.

    PCI Compliance is a worldwide information security standard developed by the Payment Card Industry Security Standards Council. Our website meets the requirements to achieve full PCI compliance.


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  • Do you accept insurance?

    Unfortunately, at this time, we do not accept insurance. However, we may still be your best choice for the lowest cost of quality healthcare and medical supplies.

    We do accept FSA card for medical supplies.


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  • I am unable to make a full one-time payment: Can I pay in installments?

    Yes, you can. Give us a call at 1-888-412-2573, and our customer service care team are ready to help to arrange your payment plan.
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  • Payment Options

    We want you to choose a way to pay that works for you. We offer safe shopping and accept payment by credit cards, debit cards, PayPal, and Apple Pay. You can also send payment by check.

    You can choose your payment during checkout online, or simply give us a call at: 1-888-412-2573 and our specialists will be happy to assist you with purchase.

    If you decide to pay by check, please send the check to:
    ------------------------
    dealZdeal.com
    3823 Roswell Rd, Suite 218
    Marietta, GA 30062
    US
    ------------------------


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  • If I pay with a check, when will my order be processed?

    We will process your order as soon as the check is received and cleared. Please send the check to:
    ------------------------
    dealZdeal.com
    3823 Roswell Rd, Suite 218
    Marietta, GA 30062
    US
    ------------------------


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  • Where we ship to?

    We ship to most countries, however, local fees and taxes may apply. Call 1-888-412-2573 or email support@dealzdeal.com to learn more about shipping to your specific location.


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  • Can I have my order sent to another address?

    Easily! In most cases, you will have the same delivery address as your billing address. You can always have your order sent directly to another address.

    For online or phone orders, you have the option, during the checkout process, to select from your Address Book or to Create a New Address. It's that simple! Additionally, newly-created addresses can be saved to your Address Book for use with future orders.

    or simply give us a call at 1-888-412-2573 and our customer service team will take care of the rest.


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  • Do you offer free shipping?

    Yes we do! FREE Shipping on eligible items.
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  • Can my order be delivered to a P.O. Box or military address?

    Yes. We ship to P.O. Box or military address.
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  • Will a customs fee be charged to my international order?

    We do NOT charge custom fees! Certain countries's governments charge additional fees, such as customs fees and independent carrier fees. Please contact your local customs office or branch office of the Postal Service to find out what kind of fees you can expect based upon the type of products you wish to order.
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  • Where we ship from?

    We ship all orders from our warehouse in Atlanta, Georgia, USA.
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  • Shipping time and cost. Do you offer free shipping?

    Yes! Shipping is free in the US for orders above $50 via USPS.

    For the 48 lower states, shipping typically takes 3-5 business days. If you live outside of the US, shipping can take a bit longer. Shipping costs vary depending on your exact location and shipping option, call 1-888-412-2573 or email support@dealzdeal.com to learn more. Custom printed t-shirts may take extra several days of processing time.

    Cost:

    1. Free Shipping for all orders over $50. (3-5 business days)
    2. Expedited Shipping: $4.99. (2-5 business days)
    3. Expres Shipping: $24.99. (1-2 business days)

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  • Expedited shipping

    Most orders ship within 1-2 business days from the time of purchase. If you would like to expedite your order, you can choose to pay for overnight or expedited shipping at checkout.
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  • How can I track my order?

    You will receive a tracking number on the email that you filled out upon placing the order. This email will also guide you on how to track your package.

    You can also visit the order status, or login to your account to check the status of your order and track your package.


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  • What is the warranty?

    All our products are covered against defects in materials and workmanship for 1 year from the time you receive your order. If, at our examination, it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free.

    Request Warranty Repair/Replacement


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  • Repairs process

    Once we receive your items, we will check to make sure if the issue requires a repair or replacement. We then either repair in house or ship your device to the manufacturer so they can resolve more serious issues.

    To help us process the warranty claim promptly, please ALWAYS request a Request Return Merchandise Authorization (RMA), pack and send the products to us, and we will take care of the rest. Warranty claim without RMA will result in significant delay.

    Request Warranty Repair/Replacement


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  • OOPS! Warranty - Free!

    Free! Already Included In Every Hearing Aid You Purchased.

    Occasionally hearing devices break. If you accidentally break or damage your devices within 12 months of the date of purchase, our OOPS! Coverage Replacement Discount is available. Here’s how it works: You get a 50% discount off your replacement device purchase. That 50% is equal to half the purchase price of your original device. Your damaged hearing devices must be returned with proof of purchase within 12 months of the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. This plan covers damages that are not covered by manufacturer's warranty, such as corrosion, water damage, misuse, or improper installation.

    Contact Us to Make it Right


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  • Product Protection Plan (PPP)

    With our Product Production Plan, you are 100% fully covered and protected against all types of damage and faulty workmanship. Product Protection Plans include the cost of repairs for covered product failures with a $0 deductible. If it is not repairable, we will replace it!

    Here's how it works: Starts on the date of hearing aid(s) purchase, we will repair or replace any defective or malfunctioning part or send you brand NEW hearing aid(s) at no charge, shipping is free too!

    • 100% Coverage for ALL accidental damage
    • 100% Coverage for ANY defects or malfunctions
    • FREE Shipping
    • Lifetime tune-up service ($159 value)

    It Happens. Save Hundreds! Contact Us


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  • Clean, Check, Tune-Up, And Reprogramming Service

    If you feel that your device might be in need of an evaluation, or a good thorough cleaning, or tune-up or Reprogramming, we'll perform that service for you free of charge. You only need to pay for the shipping.

    Lifetime Service


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  • What is your 30-day return policy?

    To ensure you are completely happy with our products, we give you 30-days to try, unlimited support, and expert repair service.

    If you had an issue, please consult our troubleshooting guide or contact our team for expert assistance.

    All returns MUST include an Return Merchandise Authorization (RMA) number for proper processing. Products returned without an RMA number will incur a twenty percent (20%) No-RMA Fee.

    Please give us a call at: 1-888-412-2573 or email support@dealzdeal.com. We are ready to help!

    Make an Return


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  • I want to return an item: How am I to proceed?

    Return is as easy as 1-2-3.

    If you are not pleased with your product, our 30-Day Satisfaction Guarantee policy will take care of the return and refund.

    Step 1: Request Return Merchandise Authorization (RMA)
    Step 2: Pack and Ship
    Step 3: Wait for Refund

    Make an Return


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  • How can I check the status of my return?

    Checking the status of your return is easy and stress-free. You will receive email update about your returns. You can check your return status in My Account. You can also check online here.


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  • Can I request for exchange rather than returns?

    We provide 30 days NO QUESTIONS ASKED return coverage for you to make an exchange for received items. This coverage entails that you would be make an exchange within 30 days of receiving your order package for any reason.

    The procedure is the same as requesting return, and choosing "Exchange/Upgrade/Service/Replacement" from the resolution dropdown option.


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